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When you build as many websites and plugins as we do, you understand how to properly maintain and grow them for the best return on investment.
Regardless of the type of website you are trying to develop or maintain, our team has done it before. Not once. Not twice. But tons of times. And that allows us to deliver value quickly – because we’re never learning at your expense. Here are several kinds of WordPress Support services we offer as part of our retainer plan.
Our team has the expertise to update in a safe manner some of the most complex websites.
When you build as many websites as we do, you know what works and what doesn’t. Our plugin cleansing service helps keep bad plugins off your website.
We regularly check your website to ensure it’s free of malware. Backups, speedy website cleanups and hack remediation are included.
With our monthly WordPress support plan you are actually buying a team of developers, SEO experts, testers, designers, project managers and not just a single person. We manage them all for you, and then communicate to you in a simple language you would understand what is needed and what is not needed.
Includes support, backups and site monitoring as well as 1-2 very small tasks.
There is one WordPress Support Plan and three WordPress Development plans and you can easily switch between them with a simple email.
Yes, they roll over. If you ever decide to cancel, the rolled over hours will be lost but you can always use them before canceling.
The project communication goes via a dedicated email just for customers.
If you have a larger project, we can arrange a Slack workspace for real-time communication.
For those projects that require intense teamwork, we suggest running weekly standup meetings.
For very large, long-term projects, we might use a joint Kanban board to manage the tasks.
Subscription hours are meant to ensure our availability for you – the hours you pay via the subscription are evenly distributed across the month in order to ensure we can be available when you need us. With the Support Plan, we will allocate 1h/week for your website on a preset week day that is convenient to you.
The overage hours are meant to quickly knock off some larger tasks when you have them – the overage hours shall you need them, are allocated as soon as possible in bulk, whenever a suitable developer is available.
Yes, we will handle urgent tasks as well on a best effort basis, which usually means 1-2 business days. But rest assured: if there’s something truly urgent, we will have your back.
If you need more hours than the plan covers, you can purchase these as bundles of 10h at your hourly price.
The subscription is a month to month contract, so you can cancel it at any time with a 30-days notice. There’s no long-term lock in.
You can use the hours for support, advisory, SEO, strategy, development, Project Management and Testing.
Our team members have world-class coding experience. However, in those rare cases when you are not happy with our service, you can cancel the monthly payment. As simple as that.
One of the benefits of working with us is you’ll be getting US Quality at Offshore Prices.
The number one mistake people make when choosing a technical partner is to look at only the price and to assume that everything else is equal. It is not, and we can tell from dozens of customers who have come to us with partial digital projects, asking us to review the half-baked code, and to fix it.
Here are some other things to consider besides price when choosing a technical partner:
– The quality of code is not equal; you need secure and scalable code that respects coding standards
– The communication is not the same across all vendors; if you are like most of the folks we’ve worked with, you would certainly love to be kept in the loop regularly about how the project is progressing. We call this the Heartbeat.
– The ability to understand what you need, and to document it, is not the same. You need written proof that your thoughts and vision have been properly understood by your partner.
– The business advice that comes with our technical expertise is not a commodity. For more than 16 years we’ve been helping and guiding close to 500 entrepreneurs throughout their digital journey.
As an agency, we have the capacity to handle both small and large projects as well as to scale up as you need. We would love to help you with larger builds, so please reach out to your Customer Success Manager and let us know about your plans. You can request extra development days and get billed at the agreed upon daily rate for any spikes you may have.
Yes, you can use the support time on as many websites as you need.
Yes, we can help you configure and integrate other services in your website as part of the monthly retainer.
Currently, we have 15+ staff members, most of them working as employees and some working as dedicated contractors through their own legal entity. All of them have a long-standing relationship with us, are part of our internal team, and are bound to the same legal obligations as part of GDPR and company policies.
Yes, we can code your designs or perform any other coding-related tasks.
For Support plans, we do not offer a dedicated team. However, if you need one, we got you covered! Under our WordPress Development plans we do allocate a dedicated Customer Success Manager, Developer, and Tester. Besides that, we keep backup developers in case the main developer needs to take a break or gets sick.
Yes, we can do that as well.
Kathy Rainey is a visionary American entrepreneur from Nashville. After talking to three other reputable agencies, she approached WPRiders with a complex problem: her website was slow, unstable, and had 70+ plugins installed. She wanted to achieve her vision and needed a couple more features, but with the current establishment it was not possible.
RiskAndResilienceHub.com is a specialized digital platform leveraged to bring together the silos of BC, EM, DR, GRC and ERM to build resilient organizations and communities in the private and public sectors. The vibrant ecosystem is not simply a web site but rather a global hub for professionals to connect and collaborate.
I appreciate your thoroughness and abilities and I feel that you take care with my site as if it were your own.
Krista Peters
propel.vc, USA
Many good-looking and fast websites are launched every day. Once launched, new features and plugins get added, and soon they become slow and unstable. This is not because they were bad websites. Simply, because it’s difficult to maintain a website when your focus is on business.
The moment you want a feature, people tell you that there’s a plugin for that. But when you go looking for a plugin, you find 50,000. How do you know which plugin is the right one? How do you know whether a plugin will slow down your site? How do you know if one plugin will work with another? Let’s be honest. Nothing about this is easy.
Before we develop new features for you, we’d like to make sure you have a solid website foundation. Our Initial plugin cleansing step ensures that.
We want to have a goal and a master plan. The minutiae of how are we doing all of this are up to us. We ensure that every little change contributes to your growth.
We have more repeat customers than most agencies – with some we’ve worked for years. Our focus is to build long-lasting relationships and be an extension of your internal team.
WPRiders did an excellent job with the customizations that I needed. But most importantly, they handle a huge task for a website owner like me, ensuring the plugins and security updates are complete. So I don’t have to worry about that at all.
Will Turnage
bookbarbarian.com, USA
WPRiders has already made considerable improvements to the website in a short period of time. They’re organized and have great communication skills. With the ability to offer strategic thinking and insight, they’ve proven to be very smart. They’ve provided an exceptional experience so far.
