The most dependable WordPress support for small to mid-sized businesses and startups

When you build as many websites and plugins as we do, you understand how to properly maintain and grow them for the best return on investment.

WordPress Support & Maintenance Retainer -
The Answer to Your Website Problems

Regardless of the type of website you are trying to develop or maintain, our team has done it before. Not once. Not twice. But tons of times. And that allows us to deliver value quickly – because we’re never learning at your expense. Here are several kinds of WordPress Support services we offer as part of our retainer plans.

WordPress & Plugin updates

Our team has the expertise to update in a safe manner some of the most complex websites.

Plugin Review / Replacement

When you build as many websites as we do, you know what works and what doesn’t. Our plugin cleansing service helps keep bad plugins off your website.

Security & Backups

We regularly check your website to ensure it’s free of malware. Backups, speedy website cleanups and hack remediation are included.

Plans

With our monthly WordPress support plans you are actually buying a team of developers, SEO experts, testers, designers, project managers and not just a single person. We manage them all for you, and then communicate to you in a simple language you would understand what is needed and what is not needed. Our packages start at $95/month

Plan A

$95/month

Minimum plan useful for basic support, backups and site monitoring so that you don’t have to worry.

INCLUDES

  • 1 hour / month
  • Overages billed @ $95 / h in packs of 10h

Plan C

$680/month

This is for those who need support, backups, site monitoring, and more WordPress tasks done.

includeS

  • 8 hours / month
  • Overages billed @ $85 / h in packs of 10h

The plans are flexible as to the activities that will be performed and can include development, design, SEO tasks, QA and various maintenance tasks as your business demands it.
Our packages start at $95/month

Plan A​

$95/month

Minimum plan for basic support, backups and site monitoring so that you don’t have to worry about your website.

INCLUDES

  • 1 hour / month
  • Overages billed @ $95 / h in packs of 10h

Suitable for:

  • Support
  • Help and advice
  • Website monitoring & backups

What’s included:

  • Security scans
  • Daily backups
  • Uptime monitoring

Plan C​

$680/month

This is for those who need support, backups, site monitoring, and more WordPress tasks done.

includeS

  • 8 hours / month
  • Overages billed @ $85 / h in packs of 10h

Suitable for:

  • Support
  • Help and advice
  • Website monitoring & backups
  • Small site customizations
  • WordPress CMS Updates
  • Theme & plugin updates
  • WordPress development

What’s included

  • Security scans
  • Daily backups
  • Uptime monitoring
  • Support for ongoing development needs
  • Dedicated WordPress developer

FAQ

There are 3 WordPress Maintenance and Support Plans – Plan A, Plan B, Plan C and you can easily switch between them with a simple email.

Yes, they roll over. If you ever decide to cancel, the rolled over hours will be lost but you can always use them before canceling.

You will be set on a Stripe subscription. Each plan payment is due in advance, at the beginning of the month.

The project communication goes via a dedicated email just for customers.
If you have a larger project, we can arrange a Slack workspace for real-time communication.
For those projects that require intense teamwork, we suggest running weekly standup meetings.
For very large, long-term projects, we might use a joint Kanban board to manage the tasks.

Subscription hours are meant to ensure our availability for you – the hours you pay via the subscription are evenly distributed across the month in order to ensure we can be available when you need us. Let’s say, for example, if you are on a 8h/month subscription, then we will allocate 2h/week for you on a preset week day that is convenient to you.

The overage hours are meant to quickly knock off some larger tasks when you have them – the overage hours shall you need them, are allocated as soon as possible in bulk, whenever a  suitable developer is available.

Yes, we will handle urgent tasks as well on a best effort basis, which usually means 1-2 business days. But rest assured: if there’s something truly urgent, we will have your back.

If you need more hours than the plan covers, you can purchase these as bundles of 10h per pack at the hourly price from your plan. So,

  • if you are on plan A, the price for a 10h pack is $950
  • if you are on plan B, the price for a 10h pack is $900
  • if you are on plan C, the price for a 10h pack is $850

The subscription is a month to month contract, so you can cancel it at any time with a 30-days notice. There’s no long-term lock in.

You can use the hours for support, advisory, SEO, strategy, development, Project Management and Testing.

Our team members have world-class coding experience. However, in those rare cases when you are not happy with our service, you can cancel the monthly payment. As simple as that.

One of the benefits of working with us is you’ll be getting US Quality at Offshore Prices.

The number one mistake people make when choosing a technical partner is to look at only the price and to assume that everything else is equal. It is not, and we can tell from dozens of customers who have come to us with partial digital projects, asking us to review the half-baked code, and to fix it.

Here are some other things to consider besides price when choosing a technical partner:

– The quality of code is not equal; you need secure and scalable code that respects coding standards
– The communication is not the same across all vendors; if you are like most of the folks we’ve worked with, you would certainly love to be kept in the loop regularly about how the project is progressing. We call this the Heartbeat.
– The ability to understand what you need, and to document it, is not the same. You need written proof that your thoughts and vision have been properly understood by your partner.
– The business advice that comes with our technical expertise is not a commodity. For more than 16 years we’ve been helping and guiding close to 500 entrepreneurs throughout their digital journey.

As an agency, we have the capacity to handle both small and large projects as well as to scale up as you need. We would love to help you with larger builds, so please reach out to your Customer Success Manager and let us know about your plans. You can request extra development days and get billed at the agreed upon daily rate for any spikes you may have.

Yes, you can use the support time on as many websites as you need.

Yes, we can help you configure and integrate other services in your website as part of the monthly retainer.

Currently, we have 15+ staff members, most of them working as employees and some working as dedicated contractors through their own legal entity. All of them have a long-standing relationship with us, are part of our internal team, and are bound to the same legal obligations as part of GDPR and company policies.

Yes, we can code your designs or perform any other coding-related tasks.

Starting with the 8h/month plans we do allocate a dedicated Customer Success Manager, Developer, and Tester. Besides that, we keep backup developers in case the main developer needs to take a break or gets sick.

Brands we've worked with

Risk and Resilience Hub
Risk and Resilience Hub
A WordPress development retainer project to rebuild the website, where WPRiders acts as a technical development partner since April 2020
See full case study
eRecruiter - Move website from an old CMS to WordPress
eRecruiter - Move website from an old CMS to WordPress
Company website migration from an old CMS to WordPress, redesign & optimization
See full case study
MelodyNest
MelodyNest
An online platform where musicians can connect with different professionals for creating and promoting their work
See full case study
Breeze by Cloudways
Breeze by Cloudways
Plugin maintenance and improvement for a WordPress caching plugin
See full case study
Revive Old Posts
Revive Old Posts
Strategic improvements and maintenance for one of the most popular WordPress social media scheduling plugin
See full case study
BuyByeSupply
BuyByeSupply
An online B2B marketplace intended to facilitate the buying and selling of raw material remnants from the cosmetic and personal care industry
See full case study

The story of
RiskAndResilienceHub.com

Kathy Rainey is a visionary American entrepreneur from Nashville. After talking to three other reputable agencies, she approached WPRiders with a complex problem: her website was slow, unstable, and had 70+ plugins installed. She wanted to achieve her vision and needed a couple more features, but with the current establishment it was not possible.

RiskAndResilienceHub.com is a specialized digital platform leveraged to bring together the silos of BC, EM, DR, GRC and ERM to build resilient organizations and communities in the private and public sectors. The vibrant ecosystem is not simply a web site but rather a global hub for professionals to connect and collaborate.

Here’s Kathy’s story in her own words. “We had previously spent a lot of money on web development for this platform with another company. We had an audit done in the summer and were told there were some major flaws and problems with our site. The company that did all of the work didn’t seem to understand how to be strategic when thinking about the big picture of a website as complex as ours. We hired WPRiders to retool, improve, and fix the problems we had.”   We started with plugin cleansing by making an inventory of every plugin. We collected information about the specific use of each plugin, when they were last updated and then recommended a course of action. Some of them got deleted, some replaced, and some got rewritten into simpler, more efficient plugins. For example, instead of having 4 plugins doing a specific feature, we replaced them with one custom written plugin that would have the needed features from the 4 plugins. And then we deleted those 4. Better than this, the custom plugin contained only the core needed features and no other extra whistles and bells that any off-the-shelf plugin would contain, but which would slow down the website.   While performing the work, we ran the website through several metrics before and after and ensured there was a consistent improvement with every step. Lastly, we compiled a Strategic Roadmap for the development of the website that we are following and reviewing on a regular basis.

I appreciate your thoroughness and abilities and I feel that you take care with my site as if it were your own.

Krista Peters

propel.vc, USA

PaulReiffer.com
PaulReiffer.com
A next-level photography portfolio to showcase and sell Paul Reiffer's work through WooCommerce. Advanced print preview and custom order options make it easy to do business through visual art.
See full case study
Selling the Couch
Selling the Couch
A membership-based directory for mental health practitioners meant for interchanging professional experience
See full case study
DaoPay
DaoPay
Custom development of a plugin that integrates WooCommerce with the DaoPay payment gateway, including various configuration settings and security options
See full case study
inboxads.com
inboxads.com
Newsletter monetization plugin integrated with the most popular newsletter plugins and connected via API with the native monetization platform
See full case study
farrerscoffee.co.uk
farrerscoffee.co.uk
E-commerce site offering customers a flexible and user-friendly way to configure coffee subscriptions via a custom-made configurator flow.
See full case study
fbparts.com
fbparts.com
Custom development for improving the flow of the process of returning car parts by simplifying and making it completely automated.
See full case study

A slow website is a business killer

Many good-looking and fast websites are launched every day. Once launched, new features and plugins get added, and soon they become slow and unstable. This is not because they were bad websites. Simply, because it’s difficult to maintain a website when your focus is on business.

They Said WordPress Was Easy

The moment you want a feature, people tell you that there’s a plugin for that. But when you go looking for a plugin, you find 50,000. How do you know which plugin is the right one? How do you know whether a plugin will slow down your site? How do you know if one plugin will work with another? Let’s be honest. Nothing about this is easy.

WPRiders in Forbes

You Don’t Have to Be A Techy to Grow A Successful Internet Businesses

A solid website

Tested on major browsers

Tested on mobile devices

Strategic development roadmap

No time wasted

Our promises will be recorded and kept

Build on a solid foundation

Before we develop new features for you, we’d like to make sure you have a solid website foundation. Our Initial plugin cleansing step ensures that.

Grow and scale with a strategic roadmap

We want to have a goal and a master plan. The minutiae of how are we doing all of this are up to us. We ensure that every little change contributes to your growth.

Long-standing Relationships

We have more repeat customers than most agencies – with some we’ve worked for years. Our focus is to build long-lasting relationships and be an extension of your internal team.

WPRiders did an excellent job with the customizations that I needed. But most importantly, they handle a huge task for a website owner like me, ensuring the plugins and security updates are complete. So I don’t have to worry about that at all.

Will Turnage

bookbarbarian.com, USA

WPRiders has already made considerable improvements to the website in a short period of time. They’re organized and have great communication skills. With the ability to offer strategic thinking and insight, they’ve proven to be very smart. They’ve provided an exceptional experience so far.

Kathy Rainey



RiskAndResilienceHub.com, USA

Still undecided?
Talk to an expert and see if we would be a match for each-other