WordPress retainers: the most dependable solution for small to midsized business growth

If you opt in for yearly billing, you will enjoy a year-to-year contractual arrangement with the flexibility to switch to an alternative subscription plan 30-days before the contract end-date.

If you opt in for monthly billing, you can switch your retainer plan after a minimum of three months with just a 30-day notice. You will have to commit to the newly selected plan for another three months post any upgrade or downgrade.

We understand that some clients prefer a finite contract over a monthly package, because just like when you plan to build a garden, you can either invest significantly in a one-time project or choose ongoing maintenance for steady, incremental improvements.

With over 1500 successful projects delivered, we understand that flexibility is a key skill in a partnership, therefore, we offer multiple billing options:

1. One-Off Project: Think of this as building your garden from the ground up, in one go. This is a finite contract starting at $5,000, with project estimation based on an hourly rate of $160. It’s a substantial one-time investment, ensuring your website is built to perfection from the start.

2. Monthly Retainer: Alternatively, you can opt for a monthly retainer, where we continuously work on your website, akin to a gardener tending to a garden. This option involves smaller, regular payments at a reduced hourly rate of $110 to $120, allowing for ongoing adjustments and new ideas implementation.

3. Hourly Work: Recognizing the diverse needs of our clients, we also offer an Hourly Work option for short term finite projects, for clients who already have a website they are looking to improve through a specific set of tasks. This allows for more flexibility, catering to specific, time-bound requirements:

• A minimum of 30 work hours is required initially.

• Hours can be allocated towards development, web design, project management, strategy, quality assurance, maintenance, support, advisory, and basic on-page SEO.

• Our standard hourly rate is $140, while Discovery work is billed at $160 per hour.

• Should you need more, additional hours can be purchased in packs of 10.

• Payment for the agreed hours is required upfront.

• We accept payments via Stripe (credit card) or bank transfer.

• Please note, in the event of cancellation, no refunds are issued, and any unused hours will be forfeited unless utilized before our collaboration ends.

Regardless the billing option of your choice, we are committed to crafting a website that not only meets but exceeds your expectations, whether it’s through a finite project, a monthly retainer, or our flexible hourly work option.

Yes, they roll over. If you ever decide to cancel, the rolled over hours will be lost but you can always use them before canceling.

We want your business to grow, and therefore, once a quarter we can allocate up to 5 hours from your WordPress development plan to proactively check your website and suggest strategic improvement opportunities.

No matter which billing model you choose, we require all payments to be made in advance. It’s all about keeping things smooth and efficient for both of us. If you’re planning to use a credit or debit card for the monthly retainer, we’ve got you covered. The payment will be processed through Stripe, and here’s the best part: it’s completely automated every month, so you won’t have to worry about remembering to make the payment each time.

On the other hand, if you prefer paying via bank transfer, that’s totally fine too. For this method, we’ll send you a manually issued invoice directly to your email. This way, you can handle the payment at your bank’s convenience. Either way, we’re here to make the process as seamless as possible for you!

The project communication goes via a dedicated email just for customers.
If you have a larger project, we can arrange a Slack workspace for real-time communication.
For those projects that require intense teamwork, we suggest running weekly standup meetings.
For very large, long-term projects, we might use a joint Kanban board to manage the tasks.

Yes, we will handle urgent tasks as well on a best effort basis, which usually means 1-2 business days. But rest assured: if there’s something truly urgent, we will have your back.

If you opt in for retainer monthly billing, the minimum engagement time expected is of 3 months. After which, under the same base plan, our collaboration continues as a month-to-month contract.

When you switch your retainer base plan, you will have to commit to the newly selected plan for another three months post any upgrade or downgrade.

You can request contract termination at any time, with a 3-month notice period for a smooth transition.

If you have a onetime project, the contactual period overlaps the project duration.

If you have an hourly work collaboration, the minimum engagement workload is of 30 hours, after which the contractual period is flexible upon your backlog of tasks. In the event of you cancelling your project, no refunds will be issued.

You can use the hours for support, advisory, SEO, strategy, development, Project Management and Testing.

Our team members have world-class coding experience. However, in those rare cases when you are not happy with our service, you can cancel the monthly payment. As simple as that.

One of the benefits of working with us is you’ll be getting US Quality at Offshore Prices.

The number one mistake people make when choosing a technical partner is to look at only the price and to assume that everything else is equal. It is not, and we can tell from dozens of customers who have come to us with partial digital projects, asking us to review the half-baked code, and to fix it.

Here are some other things to consider besides price when choosing a technical partner:

– The quality of code is not equal; you need secure and scalable code that respects coding standards
– The communication is not the same across all vendors; if you are like most of the folks we’ve worked with, you would certainly love to be kept in the loop regularly about how the project is progressing. We call this the Heartbeat.
– The ability to understand what you need, and to document it, is not the same. You need written proof that your thoughts and vision have been properly understood by your partner.
– The business advice that comes with our technical expertise is not a commodity. For more than 16 years we’ve been helping and guiding close to 500 entrepreneurs throughout their digital journey.

As an agency, we have the capacity to handle both small and large projects as well as to scale up as you need. We would love to help you with larger builds, so please reach out to your Customer Success Manager and let us know about your plans. You can request extra development days and get billed at the agreed upon daily rate for any spikes you may have.

Yes, we can help you configure and integrate other services in your website as part of the monthly retainer.

Currently, we have 15+ staff members, most of them working as employees and some working as dedicated contractors through their own legal entity. All of them have a long-standing relationship with us, are part of our internal team, and are bound to the same legal obligations as part of GDPR and company policies.

Yes, we can code your designs or perform any other coding-related tasks.

Yes, every project gets a dedicated Customer Success Manager, Developer, and a QA Specialist. Because we know your project may require more than just development, we can also assign an expert Web Designer, and we also keep backup developers in case the main developer needs to take a break or gets sick.

Yes, we can do that as well.